1. Information We Collect
We collect personal details necessary to fulfill your ticket orders, authenticate your session, and ensure seamless entry into venues:
Account & Identity
Name, email address, telephone number, and hashed authentication credentials.
Transaction History
Tickets purchased, claimed guest passes, payment reference IDs, and pricing ledgers.
Technical & Usage Data
IP address, device identifiers, browser types, and interaction telemetry across events.
Payment Information
PCI-DSS compliant processors (e.g. Paystack) securely handle all card details. 11events does not store raw credit card numbers.
2. How We Use Information
- Generate, deliver, and digitally verify QR tickets and access tokens at venue turnstiles.
- Send order receipts, schedule alterations, gate notices, and security alerts.
- Power dynamic event discovery (trending cards, category suggestions, and venue lineup feeds).
- Detect and prevent scalping bots, fraudulent chargebacks, and unauthorized access attempts.
5. Data Security & Storage
All data in transit is encrypted using modern TLS 1.3 cryptographic protocols. Databases are housed in secure, isolated virtual networks with automated snapshot encryption, role-based access control, and continuous security auditing.
6. Your Rights & Data Controls
You retain full control over your personal data:
- Access & Export: Request a copy of all tickets, purchase history, and profile records tied to your account.
- Rectification: Edit your name, phone number, and avatar directly within Account Settings.
- Erasure: Request the irreversible anonymization or deletion of your customer profile, subject to statutory accounting retention laws.
7. Privacy Inquiries & DPO
If you have questions about our data practices or wish to submit a formal data subject access request, contact our Data Protection Officer at: